Terms & conditions

Article 1 · Applicability

These terms apply to every quote, assignment and agreement between A-one ("we" or "A-one") and the client. By accepting a quote or placing an assignment, the client acknowledges having taken note of and accepting these terms. Deviations apply only if agreed in writing.

Article 2 · Quotes and agreement

Our quotes are non-binding and valid for 30 days unless stated otherwise. An agreement is concluded after written acceptance of the quote by the client. Prices are exclusive of VAT unless indicated otherwise.

Article 3 · Execution and delivery of materials

We carry out the assignment to the best of our insight and ability. The client ensures timely and correct delivery of all data, texts, images and specifications needed for execution. Delay in delivery of materials may lead to a shift in the delivery deadline.

Article 4 · Proofs and approval

For print we provide, where relevant, a proof for approval. The client is responsible for checking the proof for text, spelling, colour and specifications. After the client's written approval the work goes into production; we are not liable for errors identified after approval.

Article 5 · Delivery times

Stated delivery times are indicative and not a strict deadline unless expressly agreed otherwise in writing. With print, technically unavoidable deviations may occur in colour, format, paper or quantity (the usual tolerance in the printing industry), without giving rise to rejection or compensation.

Article 6 · Prices and payment

Invoices are payable within 14 days of the invoice date unless otherwise agreed. In the event of late payment, default interest is due by operation of law and without notice of default, as well as fixed compensation in accordance with the applicable legislation on late payment in commercial transactions. For larger assignments we may request an advance.

Article 7 · Intellectual property

All designs, concepts and files developed by A-one remain our intellectual property until full payment. After full payment the client obtains the agreed usage rights to the final result. Source files (such as working files) are transferred only if expressly agreed. A-one may feature the delivered work in its portfolio unless otherwise agreed.

Article 8 · Liability

Our liability is limited to the amount of the relevant assignment. We are not liable for indirect damage, consequential damage or damage caused by incorrect or incomplete data supplied by the client. The client guarantees that supplied material does not infringe third-party rights and indemnifies A-one against claims in this respect.

Article 9 · Cancellation

In the event of cancellation of an assignment by the client, the costs already incurred and hours performed are due, plus reasonable compensation for lost profit on work already started.

Article 10 · Force majeure

A-one is not liable for delay or non-performance due to force majeure, including but not limited to supply problems at suppliers, technical failures and other circumstances beyond our reasonable control.

Article 11 · Complaints

Complaints about the services or goods delivered must be reported to us in writing within 8 days of delivery, failing which the delivery is deemed accepted.

Article 12 · Applicable law and competent court

All agreements are governed by Belgian law. Disputes are preferably settled by mutual agreement. If no solution is found, only the courts of the judicial district where A-one is established have jurisdiction.

Last updated: June 2026. This is a general model document; have it reviewed by a legal adviser for your specific situation.